FAQ

 Frequently Asked Questions

Ordering & Shipping

Q: How long does shipping take?
A:

• KSA: 3-7 business days.

• International: 7-21 days (varies by destination).

Q: Do you offer tracking?
A: Yes! Track your order via the link in your shipping confirmation email.

Payments

Q: What payment methods do you accept?
A:

• KSA: Mada, Tamara (BNPL), Apple Pay.

• Global: PayPal, Visa/Mastercard.

Q: Is my payment secure?
A: Absolutely! We use SSL encryption and partner with trusted gateways like HyperPay.

Returns

Q: Can I exchange an item?
A: We offer refunds only. You may reorder the correct item.